HelpDesking.org

See HELPDESK ... the actual HELPFUL page... (which also answers to the domain-name we advertise... WhenYouNeedSomeone.org)

Ok, for now... let's start sketching an outline/template of how to field calls...

• Triage... How urgent / important?  What's your confidence-level this is a legit call at all?  (Should they be immediately referred to 911?)
• Be quick to LISTEN...   Who, WHAT(categories), When(urgent?), Where, Why... (and our job then is to try to determine... HowTo)
• Dispatch a quick PRAYER REQUEST...  (Do we HAVE a prayer center yet?  *smile*  Wanna volunteer yours?  Is THIS one such center?).  Other prayer-centers here in Indy?  Beyond?
• Consider WHO's 'in the grid' right now who might be able to help?  (Scott/Alex's cube)
•  
•  
•  
• Fall-back options... NeedHim... 211... Salvation Army... RedCross... etc.  See Emergency page.  Or Twitter our friends.

(Later... HowTo TRAIN our HelpDeskers?   First, we'd better go GET some training... say at IN211 center.)

Also... having a 'wiki-gardener' could be vitally important re this set of pages.

All these are good topics for our Indy Christian Communications Team to discuss (btw, that's underway already).

Btw... the 'Christian Emergency Network' (CEN) is also a network that very likely would catch the vision of building a collaborative 24x7 HelpDesk function for Kingdom purposes.  Here's a link to their growing FB group, too.

**************

Building a corps of Christian HelpDesk volunteers... to help people accomplish these e-capable tasks could serve as a huge boost to the 'Ask Anything Saturday' program as well... ie, helping inner-city computer centers get up and running effectively, by providing advice over the phone or via email.

• Remote Training  and Troubleshooting on most software and web development issues:
• Call in support: 274-7089, ask for Melanie OR
• send me a "QuickNote" (scroll to bottom of page) @  Melanie Reed's Web Site 
• I can help you set up up a system of realtime conversation through an Instant Messenger client (AIM) as well. 
• If you have a Broadband connection, we can provide you RemoteAssitance by desktop with RemoteGeeks

• Computer Coaching -- How to maximize your effectiveness on your computer.  And in life.
• Call Neil... 317-490-1255 (cell).   I love helping people become 'e-collaborative', city by city.

  [Need help working in this wiki?  I'd be glad to empower you to be able to use this great collaborative tool.]

• Train a cadre of HELPDESK folks re CARE & COMPASSION... see WhenYouNeedSomeone.com as a place to start compiling answers.

Discussion Thread...

• (Guys/gals... this could be a good place to show our various personal tech-sites and DISTINGUISH what role they play in the overall picture of geekdom *smile*.)
• Remote Geeks (Alex) --
• Computer Help via Phone (Alex) --
• Idea... Think about it... Java Chaplains could easily fill a role as something of an 'onsite geek'... at least if they had a great HelpDesk they could call into.  (Neil)
• Fixing Computers (Alex) --
• IndyChristian.com -- to accelerate driven Christians in the Racing Capital of the World... by providing an increasingly optimal, collaborative new-media site for Indy.
• IndyChristianGeeks.com --
• Indy Christian Geeks Forum --
• The Begats Tree would be one source to consider as we recruit.
• It'd be great to have our Indiana volunteers become conversant with the When You Need Someone set of a dozen wiki-pages focused on NEEDS & Solutions.
• ChristianVolunteering.org -- how might this help?
• TwitterMeThis concept -- could it be easily reinvented as a HelpDesk type thing, even brokering for answers and thus breaking even?
• Timothy Gidman... has HelpDesk experience and is interested in helping develop this.
• Importantly... if you'd like to be specially trained as an I&R (Information & Referral) Professional... learn more at IN211.org.
• Note:  Some of the city's experienced street evangelists may be readily available to help with some of this... perhaps especially Spiritual Counseling & Prayer.  See Mike Porter's weekly emails with lots of details.
• Timothy Gidman offered this great tip... Add a Day-of-the-Week dimension... ie, services available on Monday? Tues? etc.
• 'Church Care Indy' may well be a great collaborative partner in some of this.
•  
•  
•  
•  
•  

[Other great ways to be a Digital Volunteer] 

'HELPDESK' tags

Keywords for this page:  helpdesk help desk volunteer volunteers technology info information support service supportdesk